Emergency: Dial 9-1-1
Non-emergency: Call (715) 346-1400
The Communications Center
The Portage County Sheriff's Office Communication Center, commonly referred to as the Communication Center, provides a vast array of services to a number of agencies and the citizens of Portage County 24 hours a day, 365 days a year.
The Professionals in the Communication Center that make up the hub of the communication services provided by the Portage County Sheriff's Office are:
- The Communication Manager
- Two Communication Supervisors
- 16 Communication Technicians, also referred to as dispatchers
The Communication Center is staffed by as many as 5 Communication Technicians during statistically busy time periods of the day, and serves as the County's Public Safety Answering Point (PSAP) for 911 calls. The Communication Center is responsible for activating the County's weather alert sirens and also utilizes the Portage County Community Alert referred to as Community Alert for emergency and non-emergency notifications. The Communication Technicians are certified through International Academy of Emergency Medical Communication (IAEMD) and are trained to provide emergency medical instructions to callers while emergency responders are en route to their needed location.
Daily duties related to the Communication Center are providing call taking, dispatching and paging; along with continually monitoring and responding to over 20 radio channels. The agencies and services range from:
- Our Sheriff's office
- Portage County Jail
- 2 full-time police departments
- 4 ambulance services
- 16 fire departments
- 13 emergency medical responder groups
- Over a dozen community and state agencies
At varying levels, the Communication Center provides services to the Portage County Highway Department, State of Wisconsin Probation and Parole, Portage County District Attorney's Office, Wisconsin State Patrol, Wisconsin Department of Transportation, Portage County Coroner, National Weather Service/Weather Spotters, Portage County Parks, Wisconsin Department of Natural Resources, Portage County Emergency Management, Red Cross, Humane Society of Portage County, Portage County Health and Human Services, Stevens Point Streets Department, Stevens Point Transit, UW-Stevens Point Police and Security Services, and various tow/wrecker service providers, along with any mutual aid requests from out of county agencies. The Communication Center fields approximately 135,000 calls annually with over 53,000 being calls for service.
The Communications Center is run by the Portage County Sheriff, and paid for uniformly across Portage County using general tax levy dollars. No municipality is required to pay extra for any services out of the Communications Center.
What we do
Portage County is located in Central Wisconsin. The Portage County Sheriff's Office Communication Center provides communication services to all areas of the 823 square miles of Portage County, serving a population of 70,806 per county records. Located within Portage County are the City of Stevens Point (population 27,129) and the Village of Plover (population 12,373). Remaining census (population 31,304) is located in 8 other villages and 17 towns.
This population had been served through the years by the communication centers of Portage County Sheriff's Office and Stevens Point Police Department. After extensive remodeling at our Communication Center, the Sheriff's Office absorbed the dispatching duties of the Stevens Point Police Department in June of 2013. This allows us to better serve the whole County, its law enforcement officers, and all of the emergency service agencies.